FAQ - Frequently Asked Questions

About our products

Commercially produced soaps often contain harsh ingredients that are harmful to your skin and they can leave you feeling dry and tight. The soap may be cleansing, but it is also stripping your skin of its natural oils. Self-care is so important, and by choosing to use natural soap and body products with simple ingredients, you are taking charge of your skincare and keeping yourself conscious of what you use on your body.

Handcrafted soaps contain naturally produced glycerin which is a by-product of the saponification process. Commercially produced soaps often have this glycerin removed to use it in other products. Glycerin is a humectant. Put simply, glycerin helps your skin to retain its natural moisture and also draws in moisture from the air! This helps your skin to stay hydrated longer, which we think it's safe to say is something we all want.

If you have used natural soaps before, you may have noticed that they sometimes get a little gooey if used frequently. In order to avoid this, we recommend allowing your soap to fully dry between uses on a soap dish that allows for drainage.

Check out these amazing soap dishes here.

Our home base is in Angus, Ontario, however we ship across Canada and the U.S. If you are local to us and would like to pick up your order to save on shipping costs, please select ‘local pick up’ at checkout.

While we do not have a storefront at this time, keep in touch with us on Instagram and Facebook to find out when we will be at a market next, and meet us in person!

Want to shop some of our awesome soaps in person? A selection of our soaps and other products are available at select retailers in Ontario. Please visit our Retail Partners page to find a store near you.

Shipping and Returns

Shipping is available across Canada for $8.99-9.99 depending on location. Free standard shipping is applied to orders over $75.00.

We want to get your soap to you as soon as possible and so we aim to ship out all orders within two (2) business days.

Local Contactless Pickup (Porch Pickup) is available in Angus, Ontario. If you would like to pick up your order, please select this option at checkout. The address for pickup will be provided after purchase. If you have any questions about order pickups - location, times, etc., please contact us.

Due to the hygienic nature of the products, we do not accept returns, however we stand behind our products, and would love to make things right. If you have an issue, please contact us.

Wholesale and custom orders

Light & Salt Soap Company is pleased to offer private label, as well as custom orders. Please contact us and we will get back to you as soon as possible.

Light & Salt Soap Company is pleased to offer wholesale for retailers. For more information and to view our wholesale catalogue, please contact us and we will get back to you as soon as possible.

Wholesale orders will be processed and shipped in 5 business days on in stock items. Additional time is required for anything that needs to be made to order. Please contact us to discuss.

Contact us